DEVProgramsA refund request for digital software must be submitted within 24 hours of the original successful purchase so the customer can identify and report a product defect. This policy does not limit rights that applicable law does not permit us to waive.
Refund request window
The 24-hour window begins at the time Stripe records the successful charge. Requests received after that deadline are not eligible under this policy, even if the installer was downloaded or activated later.
How to request a refund
Email sales@1broomgroup.dev within the request window. Include the product name, checkout email address, approximate purchase time, and a clear description of the defect. Do not send complete card information or your license key.
Review and processing
1BROOM Group may confirm the transaction and request reasonable information needed to reproduce or understand the reported defect. An approved refund is returned through Stripe to the original payment method. Bank and card-network processing times may apply after the refund is submitted.
Effect on the license
When a refund is issued, the associated license key is revoked and access to licensed features ends. The installer or application files do not need to be removed, but the software will not unlock without an active key and successful server verification.
After 24 hours
Purchases are non-refundable after the request window except where applicable law requires otherwise. Customers may continue to report bugs and request product support, but a support request or bug report does not pause, extend, or reopen the refund period.
Report a bug instead
Customers who prefer assistance can email bugs@1broomgroup.dev at any time and allow 1BROOM Group to investigate, provide guidance, or prepare a patch. This option is separate from the refund process.